PRIVACY POLICY

Aerlux is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained from you online (such as through our website) and offline (such as through customer support communications). It also describes the types of information we collect, how that information is used, with whom it may be shared, and the choices available to you regarding your information.

This Privacy Policy is incorporated into Aerlux’s Terms of Service and should be read in conjunction with those Terms.

If you have any questions about this Privacy Policy, please contact us at Info.aerluxcompany@gmail.com. By using our website or providing personal information to Aerlux, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. SCOPE

This Privacy Policy applies to personal information processed by Aerlux in the course of our business, including through our website, mobile applications, social media pages, blogs, customer support channels, promotions, and any other online or offline services we provide (collectively, the “Services”).

2. INFORMATION WE COLLECT

A. Personally Identifiable Information

The types of personal information we collect depend on how you interact with us and the requirements of applicable law.

B. Types of Personal Information

We may collect personal information from customers, prospective customers, visitors, and users through the following methods:

A. Information You Provide Directly

When you place an order, create an account, subscribe to email or SMS updates, contact us, or otherwise interact with our Services, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through third-party payment providers)

  • Order and transaction details

B. Communications

We may collect information when you communicate with us by email, phone, chat, or social media, or when you subscribe to marketing communications. Customer support calls may be recorded for quality assurance and training purposes where permitted by law.

C. Surveys, Reviews, and Testimonials

Participation in surveys, reviews, or testimonials is voluntary. Information collected may be used to improve our products, services, and customer experience.

D. Promotions, Contests, and Giveaways

We may collect contact information to administer promotions, contests, or giveaways and to notify winners. Where permitted by law, this information may also be used for marketing purposes.

E. Public Content

Any information you post publicly, including reviews or comments on social media platforms, may be visible to others and is not protected under this Privacy Policy.

F. Information from Third Parties

We may receive information about you from third-party partners, such as analytics providers, marketing partners, or payment processors, to enhance our Services.

G. Automatically Collected Information

We may automatically collect certain technical and usage data, including:

  • IP address

  • Device identifiers

  • Browser type and language

  • Operating system

  • Pages visited and time spent on the site

  • Referring URLs

  • Approximate location data

3. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

A. Providing Services

  • Processing and fulfilling orders

  • Delivering products

  • Responding to inquiries and customer support requests

  • Managing customer accounts

B. Administrative Purposes

  • Improving our website and Services

  • Preventing fraud and enhancing security

  • Enforcing our Terms of Service and other policies

C. Marketing and Communications

  • Sending promotional emails, SMS messages, or notifications

  • Informing you about offers, updates, or product availability

You may opt out of marketing communications at any time (see Section 6).

D. Research and Analytics

  • Conducting internal research

  • Analyzing usage trends

  • Improving products, services, and customer experience

E. Aggregated and De-Identified Data

We may use anonymized or aggregated data for analytics, research, and lawful business purposes.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to:

  • Enable website functionality

  • Analyze performance and usage

  • Remember user preferences

  • Deliver relevant advertising

You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain site features.

5. HOW WE SHARE YOUR INFORMATION

We may share your information with the following parties:

A. Service Providers

Third-party vendors that assist with:

  • Payment processing

  • Order fulfillment and shipping

  • Website hosting

  • Analytics

  • Customer support

These providers are contractually required to protect your personal information.

B. Business Partners

Only when necessary to provide products or services you request.

C. Advertising & Analytics Partners

For interest-based advertising and performance measurement, where permitted by law.

D. Legal and Compliance

When required to comply with applicable laws, regulations, court orders, or to protect the rights, property, or safety of Aerlux, our users, or others.

E. Business Transfers

In the event of a merger, sale, acquisition, or transfer of assets, your information may be transferred as part of that transaction.

6. YOUR RIGHTS & OPT-OUT OPTIONS

A. Marketing Communications

You may unsubscribe from marketing emails or messages at any time by using the unsubscribe link or by contacting us at Info.aerluxcompany@gmail.com.

B. Account Information

You may review, update, or request deletion of your account information by contacting us.

C. Cookies & Tracking

You can manage cookies through your browser or device settings.

D. Access, Correction, and Deletion

Where permitted by law, you may request access to, correction of, or deletion of your personal information.

7. SECURITY & DATA RETENTION

We use commercially reasonable safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

We retain personal information only for as long as necessary to fulfill business, legal, and operational purposes.

8. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. CALIFORNIA RESIDENTS (CCPA / CPRA)

California residents may have additional rights, including:

  • The right to know what personal information is collected

  • The right to request deletion of personal information

  • The right to opt out of certain data sharing

Requests may be submitted to Info.aerluxcompany@gmail.com.

10. INTERNATIONAL DATA TRANSFERS

Your information may be processed and stored in countries outside of your own, including the United States. By using our Services, you consent to these transfers.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Continued use of our Services after changes are posted constitutes acceptance of the revised Privacy Policy.

QUESTIONS OR CONCERNS

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Info.aerluxcompany@gmail.com