Refund policy

REFOUND & EXCHANGES

RETURNS

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • It must be in its original packaging

  • You must provide a receipt or proof of purchase

To start a return, please navigate to the “Returns & Exchanges” tab located in the top or bottom menu of our website and follow the instructions provided.

All approved returns are subject to a $10 shipping and processing fee, which will be deducted from your refund.

EXCHANGES

Exchanges are 100% free.
If you need to exchange your item for the same product due to an issue, we’ll take care of it at no additional cost.

DAMAGES & ISSUES

Please inspect your order upon delivery and contact us immediately if:

  • Your item arrives damaged

  • Your item is defective

  • You received the wrong item

We will evaluate the issue and work quickly to make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

  • Items marked as Final Sale

  • Used or opened medical/hygiene products

  • Custom or personalized products

For health and safety reasons, used nebulizers or opened components cannot be accepted for return.

If you have questions or concerns about whether your item is eligible for return, please contact us before initiating the process.

CONTACT US

For return or exchange questions, please contact us at:
📧 Info.aerluxcompany@gmail.com